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Privacy Policy

This policy is effective as of June 30, 2009.

Grace & Game Golf, Grace & Game LLC and Graceandgame.com (collectively, "Grace & Game") respect your privacy.  We are also committed to providing you with an excellent shopping experience.  In order to do that, we have found that collecting customer information helps us to serve you better.  However, we are committed to maintaining and using this information responsibly. This privacy policy addresses the use and disclosure of personal information we collect from you. By visiting our website, or providing your information to us, you are accepting the practices described in this privacy policy.  Please read this information carefully.  This Privacy Policy may be updated from time to time. Accordingly, you should check the date of this Policy (which appears at the top of this page) and review any changes since the last version. If at any time you do not agree to the terms of this Privacy Policy, please do not use this Site and refrain from purchasing from us.

Information we collect about you:  Grace & Game may collect two types of information about you: "Personal Information" (such as name, email address, mailing address, phone number, credit card number and the items you purchase) and "Aggregate Information" (such as information about how many users log on to our Site on a daily basis).

We use customer information in an effort to improve your shopping experience and to communicate with you about our products, services, promotions and contests. We may also use this information to make offers to you, to help us target specific products and services to you, and to help us develop and improve our Site and Stores and tailor our Sites and Stores to your interests.

Personal Information:  Any personal information you provide to us is maintained on secure servers and our internal systems. We collect information when you register online or update your account, log-in, place an order, opt-in to receive our emails, shop online, participate in a sweepstakes, contest, promotion or survey. We may also collect information from you during ane event or through other marketing material.  

This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number) and your credit card information. If you create an online account, you also have the option of providing your product preferences and demographic information. If you use our "email this style to a friend" functionality found on all product pages, or if you choose to send an email from our site to a friend, we will also collect your friend's name and email address. Your friend's information is only used to send the forwarding email and is not saved in our customer or marketing databases.

Aggregate Information:  Aggregate Information is non-personally identifiable/anonymous information about you, such as age, gender, types of products purchased, frequency of Site visits, Site pages you access most frequently or search terms you enter. Aggregate Information is used in a collective manner, and no single person can be identified by that compiled information. For example, the number of people who shopped at Graceandgame.com during a specific time period or the number of people who shopped on our Site who are 32 years of age is Aggregate Information that does not personally identify a specific user. Graceandgame.com collects Aggregate Information.

How we use Personal Information:

When you place an order on our Site, we use this information to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns regarding your order. If you provide an email address during checkout, you will also receive order confirmation and shipping status emails.

We also maintain a record of your purchases made in order to serve you better. We may combine information you provide with demographic information and information that is publicly available. We may also use information about your product preferences and interests in order to improve our Site design and enhance your shopping experience.

When you participate in any of our sweepstakes, contests, promotions or surveys, you may be required to provide certain personal information so we can notify winners and/or fulfill promotional obligations.  You always have the option to receive emails or other communications from us regarding our products, services, contests, and promotions.  And if you participate in one of our sweepstakes, contests, promotions or surveys, you may automatically receive email or postal mail from us.

In the unlikely event of a sale of some or all of our business, Grace & Game may disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy.

You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our websites or the public.

Email from Grace & Game:   You agree that Graceandgame.com is authorized to transmit email to you for the purpose of informing you about your particular transaction. In addition, we may offer electronic newsletters and promotional emails to those who have agreed to receive emails during registration or directly from our email sign-up form. Unsubscribe instructions are included in each promotional email.

You have the option to join our email list and receive information about our products, services and offers. Also, if you provide us with your email address when you register online or update your account, log-in, place an order, opt-in to receive our emails, shop online, participate in a sweepstakes, contest, promotion or survey, you may automatically be added to our email list and receive marketing or promotional information from us.

If you do not wish to receive our marketing emails, you may opt out by clicking on the unsubscribe link found at the bottom of all Grace & Game emails, or you may email customer service at customerservice@graceandgame.com with the following:

  • The phrase "unsubscribe to Grace & Game email" in the subject line
  • Your name and email address

You can also contact us via postal mail regarding any of the above by writing to:

  • By email: customerservice@graceandgame.com
  • By phone: (800) 675-6910, Monday-Friday 9am-5pm PST
  • By fax:      (206)  299-9403
  • By mail:    Grace & Game Customer Service

10900 NE 4th Street, Suite 2300
Bellevue, WA 98004

Please be aware that it can take up to 10 business days to remove you from our marketing email lists. If you opt-out from receiving our marketing emails, you will continue to receive order confirmation and shipping status emails.

Sharing Information with Third Parties:  We do not share, sell or trade with third parties your Personal Information gathered online, such as email addresses, Personal Information collected as part of an online survey or other specific details about you, except with your consent or as described in this Privacy Policy. Graceandgame.com does not contribute to or participate in cooperative databases, which give other companies access to such Personal Information.

We may divulge Personal Information if such action is required, or if we reasonably believe it is required, in order to comply with any valid legal process, such as a subpoena, search warrant, statute or court order, or any valid administrative request from a law enforcement agency. In addition, we may divulge Personal Information if we or any of our service providers or consultants believes that such disclosure is necessary to address any unlawful acts or acts that may endanger the health or safety of another customer or of the general public.

What we share with third party service providers:   Grace & Game works with reputable third parties who perform services on our behalf, and we may share Personal Information and Aggregate Information with them. Sometimes these service providers need information about our customers in order to do their jobs, such as fulfill orders and promotions, maintain and manage our customer database and report on customer behavior and/or preferences. When Grace & Game allows these service providers access to your information, we require them to maintain your information in the strictest confidence and we do not permit them to use it in any way other than to help us provide you with better service.   

From time to time, we use the services of a few carefully selected companies to help manage and optimize our Internet business and communications. These companies help us to measure the effectiveness of our advertising and better understand how visitors use our sites. To do this, cookies and web beacons are placed on our websites on our behalf. The type of information collected in this manner includes pages visited, products viewed and products placed in your shopping cart. By supplementing our records, this information helps us to identify what pages are most attractive to our visitors, which of our products most interest our customers and what kinds of offers our customers like to see. Although our marketing partners record the information coming from our sites on our behalf, the data subsequently retrieved cannot be used for any reason without our authorization. If you prefer that we not include your information in our ongoing analysis to improve our Site, products and offers, you can "opt-out" by emailing us at customerservice@graceandgame.com.

In addition, we may share statistical, demographic and other non-personally identifiable information with third party companies to help manage and optimize our Internet business and communications.

Your online account:  When setting up an online account at any of our websites, you will be prompted to select a password. The retrieval of personal information relating to you and your order history is only available to you if you provide the correct password that you have created. After providing your password, you can edit or delete your information at any time through the "my account" page.

If you forget your password, you can request that it be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different address than the one used to register. If you request to have your password emailed to you, your credit card information will be automatically deleted from your profile for your protection.

Your address book, located in the "my account" page of each website, is your personal storage space. We do not use the information in your address book to send email or mail promotions.

When you enter names in your address book, those names will be accessible on your computer to place online orders on our website, whether you are logged in or not. If you are using a public computer, please click on the link on your order confirmation page that prompts you to "click here to clear all information" after placing your order to maximize privacy.

Security:  The security of your information is very important to us. We use 256-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Grace & Game.

Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:

  • The "http" in the web address will be replaced by "https"
  • Depending on the browser, you will see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section of the browser window.

Only browsers that use the 256-bit Secure Socket Layer technology are able to order through our websites. If your browser does not support SSL, you can get an upgrade at Microsoft's or Netscape's home page. Click here for more detailed instructions.

While we implement these and other security measures on our sites, please note that 100% security is not always possible. You play a role in protecting your information as well. Because your password permits access to your personal information, please keep your password secret and do not disclose it to others.

Links to other sites:  To enhance your shopping experience, our websites may include links to other sites unaffiliated with Grace & Game.  Those sites may have their own privacy policy, or no privacy policy at all. Neither we nor any of our service providers have any responsibility for those sites, and we provide these links solely for the convenience of our visitors. Such links may be to advertisers, content providers or other companies who may use our logo and/or style as a result of a co-branding agreement. These sites may send their own cookies to you and may collect information and use it in a way inconsistent with this Privacy Policy. We encourage you to review the privacy policies and terms of use of any third-party sites or services before providing any of them with any of your Personal Information. Neither Grace & Game nor any of our service providers control the content that appears on these sites or take any responsibility for their content, nor should it be implied that Grace & Game endorses or otherwise recommends such sites or their products or services offered.  Grace & Game has no responsibility for these linked websites, their content or their operation.

Cookies:  A cookie is a small data file that is stored on your computerís hard drive when you visit websites. A cookie may contain information (such as unique user ID), which is used to track the pages of the sites you've visited. We use cookies in order to hold items in your shopping bag, access your address book, or provide you with customized pages based on your past viewing or purchasing history.  Cookies also allow us to determine which areas and features of our Site are most popular so we are able to make improvements and updates to enhance your shopping experience. Parts of the Site, such as the members-only areas (for example, shopping) will not function if you do not have cookies enabled. You can set your browser to refuse cookies, or to alert you when cookies are being sent. If you turn off cookies or refuse them, though, you will not be able to make a purchase from the Site, nor will we be able to recognize you as a registered user to allow you access to your account information.

To enable or disable cookies on your browser, please consult your browser documentation or contact your software provider.

Web beacons:  Web beacons are small strings of code that are placed in a web page. They are sometimes called "clear GIFs" (Graphics Interchange Format) or "pixel tags". Web beacons are most often used in conjunction with cookies to monitor activity on our websites. When you visit a particular web page, web beacons notify us of your visit. Since web beacons are used in combination with cookies, if you disable cookies the web beacons will only detect an anonymous website visit.

Rights of California residents:  Grace & Game collects various types of personal information about you both online and offline, as described in this privacy policy. Under California law, customers of Grace & Game who are residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please write to us at the following address:

  • By email: customerservice@graceandgame.com
  • By phone: (800) 675-6910, Monday-Friday 9am-5pm PST
  • By fax:      (206)  299-9403
  • By mail:    Grace & Game Customer Service

10900 NE 4th Street, Suite 2300
Bellevue, WA 98004

Accessing our Site from outside the US:  If you are visiting Graceandgame.com from a location outside of the United States, you will be connected through and to servers located within the United States. All online orders will be accepted and fully processed in and shipped from the United States and all information you provide will be securely maintained on web servers and our internal systems located within the United States. By providing your information to us, you agree that all personal information will be used in accordance with this privacy policy.

Privacy of children:  We are concerned about the safety of children when they use the internet.  Children may not understand all the provisions of our Privacy Policy or make informed decisions about the choices that are made available to adult users of the Site, so we encourage parents and guardians to spend time with their children online and to be familiar with the sites their children visit.
Our Site is not directed to children under the age of 13, and we will never request personally identifiable information from anyone whom we know to be under the age of 13 without verifiable parental consent. If we become aware that a customer is under the age of 13 and has registered without prior verifiable parental consent, we will remove his or her personally identifiable registration information from our files.

Privacy policy updates:  We may update our privacy policy from time to time and our use of the information we collect is subject to the terms of the privacy policy in effect when we collect that information. Whenever we make a change, we will post the updated policy at this site and we encourage you to check our policy periodically. If you have any questions or concerns regarding our privacy policy, please contact us:

  • By email: customerservice@graceandgame.com
  • By phone: (800) 675-6910, Monday-Friday 9am-5pm PST
  • By fax:      (206)  299-9403
  • By mail:    Grace & Game Customer Service

10900 NE 4th Street, Suite 2300
Bellevue, WA 98004